A Different View on in-Store Customer Service


Customers don’t want to be bothered, and unless you have the right sales people doing it the right way, you are better off not bothering them until the right time.


Have “get help” button at many places in your store. The shopper should not walk more than a couple of steps to get to such a button. At the same time have no sales people visible at all. When the client presses such a button, a sales person should know where it was pressed and be there in a couple of minutes.

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December 2, 2016

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