How to Deal With Long Queues of Customers You Can’t Serve Immediately
Why?
You might have occasions when you had too many customers wanting your service at the same time. Maybe you advertised an exclusive deal for the new gadget you now have in store, or maybe too many people want to get their mobile device serviced, etc. you have a long line of potential customers, and you don’t want to lose them or make them angry by having them wait in line.
How?
Tell them approximately how long it will take, ask for their mobile number, and tell them you will call them or send a text message when they are next in line (give them five minutes to get there). They now have time to get some coffee, go shopping, etc. if you want to be even nicer, offer them a free coffee or cake coupon for a nearby place. This way the waiting time will not only pass faster, but they’ll have a much better experience, and it’s all connected to you. You have turned a potentially bad experience to both of your advantages.
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These Are the Newest Patents That You Should Check Out
Why?
Every day many patents are granted, too many to read them all and find out which ones are interesting to you.
How?
Publish a daily list of all patents that might be interesting in certain areas like mobile, AI, virtual reality, Iot, media, etc. Each one of published in the daily list has a detailed synopsis and possible use cases in plain English (with a link to the full patent.) You can subscribe to a daily list of one or more of these areas.
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An Option for Enhancing Customer Service Over the Phone
Why?
Relieve congestion of customer service calls.
How?
Tell them that if what they need is not urgent, to call back at a particular time (or even better, offer to call them at that time) for immediate service (or a shorter wait.)
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Crowd Sourced Ads
Why?
For the brand, it’s a double win: people creating the ads are also making their bond with that brand stronger, and the ads themselves are content and might even be good enough to use in actual campaigns.
For the ad creators, it’s also a double win: they can show their creativity to the world, and also get paid (money, prizes) if their creations are successful.
How?
A marketplace or platform for people to publish ads they create for their favorite brands. These can be in any form or size, text, image, video, etc. A brand can ask for ads, create competitions, offer prizes, etc., or just pick and choose from ads that people just made without any brand initiation. Brands choose ads to use in their campaigns and can even use all the ads as content.
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Things to Do While…
Why?
There are always things you want or need to do that are time-consuming but not necessarily attention heavy, like walking, running, cleaning your house, etc.
How?
Publish ideas submitted by users, for doing useful or enjoyable (and hopefully both) things that are uniquely suited for doing in parallel in these situations.
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