Make you customers feel like VIPs.
Instead of a common waiting room for all patients waiting, lead each one into a private waiting room. You can have a TV there, serve them coffee, water, etc., have new magazines, and also show them a constant update on what is the foreseeable waiting time.
It shows you care, makes them feel more at ease and shows you are a professional.
A software and library of emails you can use (and change to make your own) for every type of treatment patients receive from you. You get the right library of emails for your specific type of practice and use the software to send them the right email at the right time automatically – all personalized from you to them.
Switch the paradigm for better health.
Instead of you going to the doctor when you decide that you must go, your doctor decides when to come to you. You will be equipped with multiple sensing devices that either work automatically (heart beat, temperature), or you will need to use daily (blood pressure). The doctor will get a daily report and decide if he needs to come over. As sensing devices develop, the reporting would be more accurate, and the Doctor’s proactive involvement will be more precise.
So you always know how your body and mind are without the hassle of going through sick people in government provided care.
Have a clinic that is basically for healthy people who want to track regularly their well being both physically (nutrition, fitness, etc.), and mentally. The clinic will monitor you proactively. You’ll have an “account executive” that deals with you personally, either when you want or proactively. You will get the cutting edge tracking technology to use day to day, and they will monitor and react when appropriate.
You need some medical advice or some procedure done, and would like to know how long before you can get an appointment with the best in the field.
A regularly updated web page listing the best doctors in each field of practice, based on location. For each one, you can see how much you’ll probably need to wait before you could see them. These are based on factual data provided by the practitioners, or if that is not available then based on past experiences reported by patients.