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A Better Way to Have People Calling You Wait on Hold


Most solutions involve having to listen to irritating music, ads, radio, etc., all repeating endlessly.


First, have a short sound bite acknowledging this is an irritating situation. Then offer them multiple choices of what to listen to. Different music tracks, the news, tour latest special offers, jokes, etc. allow them to interrupt any time what they are listening to switch to another option.

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October 11, 2016