Email is still a universal internet tool.
An online graphical process design tool with API support for many popular online tools (WordPress, Twitter, Facebook, etc.) The graphical interface will allow you to specify how to process an email (parsing, filtering, etc.) and what actions to trigger on the external tools and platforms.
You need to develop a process for scaling and systemizing your business. Why not get insight and inspiration from the best?!
Publish diagrams and flow charts with explanations of the best processes and system out there, developed and used by the best companies.