Save you the trouble of going there and waiting.
Add live information to navigation software that includes the estimated waiting time at gas stations on your way.
Make you customers feel like VIPs.
Instead of a common waiting room for all patients waiting, lead each one into a private waiting room. You can have a TV there, serve them coffee, water, etc., have new magazines, and also show them a constant update on what is the foreseeable waiting time.
When I’m waiting in a restaurant or at the car repair shop, I would like to get updates that show on my phone, on how long will it be until the first course arrives, or I’ll get my car back.
Send me alerts with new information as it becomes available.